Terms of Service

1. Acceptance of Terms

By accessing or using the Air Canada Virtual Crew Centre, you confirm that you are at least 15 years of age, have read and understood these Terms, and agree to comply with them in full.

If you do not agree to these Terms, you must not register for or use the platform. Continued use of the platform following any update to these Terms constitutes acceptance of the revised Terms.

2. Account Responsibilities

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must not:

• Share your account credentials with any other person.
• Allow another person to use your account.
• Create multiple accounts without staff authorisation.
• Provide false or misleading information during registration or in your profile.

If you suspect unauthorised access to your account, notify staff immediately via Discord. We reserve the right to suspend accounts where shared or compromised access is detected.

3. Acceptable Use

You agree not to use the Air Canada Virtual Crew Centre for any unlawful purpose or in any way that could harm the platform, its members, or third parties. Prohibited activities include:

• Attempting to access accounts, systems, or data you are not authorised to access.
• Reverse engineering, scraping, or interfering with platform infrastructure.
• Exploiting bugs or vulnerabilities rather than reporting them to staff.
• Uploading malicious code, scripts, or files of any kind.
• Using the platform to collect information about other members without their consent.
• Impersonating other members, staff, or airline representatives.

4. Privacy

Your use of the platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the platform, you consent to the collection and use of your information as described therein, including the querying of the Infinite Flight Live API using your linked Infinite Flight ID.

5. Intellectual Property

All content, design, code, and software comprising the Air Canada Virtual Crew Centre is the property of its developers and contributors. You are granted a limited, non-exclusive, non-transferable licence to use the platform for its intended purpose as a member of Air Canada Virtual. You may not copy, modify, distribute, or create derivative works from any part of the platform without express written permission.

Airline liveries, logos, and branding used within the platform — including the Air Canada name and branding — are the property of their respective owners and are used in a fan-created, non-commercial virtual aviation context only. Air Canada Virtual is not affiliated with, endorsed by, or connected to Air Canada or any of its subsidiaries or partners.

6. Termination

You may delete your account at any time via Settings → Danger Zone. Your personal data will be removed as described in our Privacy Policy.

We reserve the right to suspend or permanently terminate your access to the platform at any time, with or without notice, if we determine that you have violated these Terms or acted in a manner inconsistent with the values of the community. Upon termination, your right to use the platform ceases immediately. Provisions that by their nature survive termination — including limitation of liability — remain in effect.

7. Limitation of Liability & Disclaimer

Air Canada Virtual is a community-operated, non-commercial project. It is not affiliated with, endorsed by, or connected to Air Canada, Infinite Flight, or any of their parent companies or subsidiaries.

The platform is provided "as-is" and "as-available" without any warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or availability. We do not guarantee uninterrupted or error-free service.

To the fullest extent permitted by applicable Canadian law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including data loss, service interruptions, or rank and flight record discrepancies.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of Canada, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the jurisdiction of Canada.

9. Changes to These Terms

We may update these Terms of Service from time to time. When we do, we will update the "Effective" date at the top of this page. We encourage you to review this page periodically.

10. Contact

If you have questions about these Terms, please reach out to Air Canada Virtual staff via the official Discord server.